Claim of Funds Requirements

Published: April 22, 2021 at 8:22 AM | Last Updated: October 7, 2025 at 7:37 AM

a. Next of Kin Claims

i. Amount between KSh 1 – 30,000

Duly filled Safaricom Next of Kin Claims Form
Death Certificate
Original registration document of claimant (Alien ID, National ID, Valid Passport, or Military ID)
One of the following:
Affidavit (identifying the claimant) and Letter from Chief/Assistant Chief, OR
Letter from Deputy County Commissioner or County Commissioner, OR
Letter from Public Trustee, OR
Letters of Administration/Grant of Probate

ii. Amount between KSh 30,000 – 200,000

Duly filled Safaricom Next of Kin Claims Form
Death Certificate
Original registration document of claimant (Alien ID, National ID, Valid Passport, or Military ID)
Letter from either:
Deputy County Commissioner or County Commissioner, OR
Public Trustee, OR
Letters of Administration/Grant of Probate

iii. Amount above KSh 200,000

Duly filled Safaricom Next of Kin Claims Form
Death Certificate
Original registration document of claimant (Alien ID, National ID, Valid Passport, or Military ID)
Letters of Administration/Grant of Probate

b. Recycled Line Claims

c. When a customer is mentally incapacitated

d. Change of Ownership

From deceased customer’s line
Original Death Certificate
Original registration document of claimant (Alien ID, National ID, Valid Passport, or Military ID)
Confirmed Grant of Probate OR Confirmed Letters of Administration
Duly filled Safaricom form by claimant
For Line still in use
Original registration document of the current owner (vetting will apply if not present at the retail shop)
Original registration document of claimant (Alien ID, National ID, Valid Passport, or Military ID). Claimant must present themselves in person at the retail shop
Duly filled Safaricom form by both parties