Get in Touch
Safaricom only calls from 0722000000
Customer Support Team
- PrePay: Call 100 (Free) Or +254 722 002100 (chargeable) Email:[email protected]
- PostPay: 200 (Free) Or +254 722 002200 (chargeable) Email: [email protected]
- Data Queries: [email protected]
Online Support Team
- Twitter@Safaricom_Care and @SafaricomPLC
- Facebook: @SafaricomPLC
Careers and HR
- Jobs and Internships - Log on to Careers Portal and upload your CV and apply.
- General Queries: [email protected] (NO applications are processed over email, only through the PORTAL)
CEO’s Office
- Email:[email protected]
Home Internet Support
- Call 400 with the Safaricom line used to pay for the service.
- Dial *400#.
Anonymous Reporting Channel: Ethics hotline
- Report secretly by:
- Calling Toll free: 0800720009
- Visit Website: www.safaricomethicsline.com
- Email:[email protected]
- Communications and PR Team Email:[email protected] (This is for media queries ONLY)
- Phone: +254 722 003272
- Safaricom Limited P.O Box 66827, 00800 Nairobi Website: www.safaricom.co.ke
, how can I help you today?
