At Safaricom, your privacy is our top priority. We promise to treat your data like it's our own, keeping it safe, secure, and used only to serve you better. We are committed to protecting your privacy.

At Safaricom, your privacy is our top priority. We promise to treat your data like it's our own, keeping it safe, secure, and used only to serve you better. We are committed to protecting your privacy.

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25 Years Celebration

25 Years Celebration

Accessibility Settings

Get in touch with us for various enquiries through the channels below;

Safaricom only calls from 0722000000

Customer care:

PrePay: Call 100 (No charge) or +254722002100 (Chargeable) or email [email protected]
PostPay: Call 200 (No charge) or +254722002200 (Chargeable) or email [email protected]
Data Queries: email [email protected]
Home Fibre Queries: Call 400 (for free) from the Safaricom line used to register the service or dial *400#.
You can also send us a Direct Message on our Social Media Channels: X: @safaricom_care and @safaricomPLC or Facebook: @safaricomPLC

Careers and HR Related Queries:

Applying for jobs or internships: Log on to our careers website and upload your CV.
General queries: Write to [email protected]. Please note that no job applications are processed over email, only through the careers website.

Anonymous Reporting on Ethics Related Concerns

Call toll free number 0800720009 or email [email protected] of submit a report on www.safaricomethicsline.com

Media Related Queries and General Enquiries:

Email [email protected]

Investor Relations related queries:

General Queries: Write to [email protected]
Shares/Dividend Related Queries: Write to [email protected] or call +254709170041

CEO’s Office:

Email [email protected]

Some Helpful Information

New Customer?

Get started on your journey with us in a few simple steps.

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Our Terms & Conditions

These are some of the guidelines that govern the agreements between us and our clients.

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Our Terms & Conditions

Frequently Asked Questions

Get to know the most common questions that our customers ask about our products and services.

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Frequently Asked Questions

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