Get in Touch
Safaricom only calls from 0722000000
Customer Support Team
- PrePay: Call 100 (Free) Or +254 722 002100 (chargeable) Email:customercare@safaricom.co.ke
- PostPay: 200 (Free) Or +254 722 002200 (chargeable) Email: advantage@safaricom.co.ke
- Data Queries: mobileoffice@safaricom.co.ke
Online Support Team
- Twitter@Safaricom_Care and @SafaricomPLC
- Facebook: @SafaricomPLC
Careers and HR
- Jobs and Internships - Log on to Careers Portal and upload your CV and apply.
- General Queries: hr@safaricom.co.ke (NO applications are processed over email, only through the PORTAL)
CEO’s Office
- Email:ceo@safaricom.co.ke
Home Internet Support
- Call 400 with the Safaricom line used to pay for the service.
- Dial *400#.
Anonymous Reporting Channel: Ethics hotline
- Report secretly by:
- Calling Toll free: 0800720009
- Visit Website: www.safaricomethicsline.com
- Email:Safaricom@ethics-line.com
- Communications and PR Team Email:prcomms@safaricom.co.ke (This is for media queries ONLY)
- Phone: +254 722 003272
- Safaricom Limited P.O Box 66827, 00800 Nairobi Website: www.safaricom.co.ke
Some Helpful Information
Our Terms & Conditions
These are some of the guidelines that govern the agreements between us and our clients.
Learn More
Frequently Asked Questions
Get to know the most common questions that our customers ask about our products and services.
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