Responsibilities of an M-PESA Agent
- Registration of M-PESA customers
- Depositing cash into registered customers’ M-PESA accounts
- Processing cash withdrawals for registered M-PESA customers
- Processing cash withdrawals for non-registered M-PESA customers
- Customer Education
- Compliance with Safaricom AML & KYC policy
- Compliance with Safaricom business practices
- Branding of their outlets as per provided guidelines.