Responsibilities of an M-PESA Agent

  1. Registration of M-PESA customers 
  2. Depositing cash into registered customers’ M-PESA accounts 
  3. Processing cash withdrawals for registered M-PESA customers 
  4. Processing cash withdrawals for non-registered M-PESA customers 
  5. Customer Education 
  6. Compliance with Safaricom AML & KYC policy 
  7. Compliance with Safaricom business practices 
  8. Branding of their outlets as per provided guidelines. 

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