Safaricom Home Fibre Packages - Speed & Reliability Guaranteed

Safaricom Home Fibre

It’s a service that provides you with fast, reliable and unlimited internet access from the comfort of your home. Once registered you will be given a WiFi router that will enable you to have wireless and LAN internet access.

What is the Safaricom Home Bonanza One Month Free Promotion?

A promotion that gives you an additional One Month FREE subscription equivalent to the package you sign up for on Safaricom Home Fibre The packages available for you include:

Package	Speed	Monthly Cost	Validity Period
Bronze	5mbps	2900/-	30 Days
Bronze Plus	5mbps	3400/-	30 Days
Silver	10mbps	3999/-	30 Days
Silver Plus	10mbps	4999/-	30 Days
Gold	20mbps	5699/-	30 Days
Gold Plus	20mbps	6699/-	30 Days
Diamond	40mbps	11499/-	30 Days
Diamond Plus	40mbps	12499/-	30 Days

How do I request for the Safaricom Home Fibre service?

Dial *400# and select “Get Safaricom Home Fibre” and follow the steps. If you’re in are in a fibre covered area, you will get a call back from Safaricom within 24 hours.

How can I check if my area is covered by Safaricom Home Fibre?

Dial *400# and select the “Are you in my area” option. It will prompt you to enter information on your location. Alternatively you can visit the Safaricom HOME website via Safaricom Home Coverage

How do I know which subscription package will suit me and my family’s needs?

Visit Safaricom Home Fibre and select the “Find out what package works for you” tab

How do I pay for the Fibre package that I subscribe to after receiving my account number?

To pay, either;

Use the M-PESA PAYBILL no.150501 and key in your Safaricom Home Fibre account number in the ‘account number’ section

dial *400#
select “Manage your subscriptions” and accept terms and conditions
enter your account number and pay via M-PESA

Who can take part in this promotion?

Any first time Safaricom Home Fibre customer whose home is within a fibre covered area i.e. you haven’t connected to Safaricom Home Fibre before this promotion

What happens when my One Month free offer expires?

Before expiry, you will receive a prompt to make payment via M-PESA to continue enjoying the service. To renew your subscription, use any of the payment options listed above or download the Safaricom HOME app.

What do I need to start using the service?

You will be provided with a WiFi username and password to connect your device to Safaricom Home Fibre.

How do I terminate the service?

Please send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. with details of your request. Once the service is cancelled, we will make arrangements to collect the WiFi router from your premises. You can also use the same details to connect to your Wi-Fi compatible devices.

In case I need more information or assistance, which channels can I use?

Please call 400 from the number that you used to make payment for the service. Alternatively, you can send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

How do I add an additional number to access line 400?

Dial *400#
select “Manage your subscriptions”
select “Existing account”
select “Manage contact number”
“Add contact number”. Please enter number in the format (7xxxxxxxx) then confirm the details.
You will receive an SMS notification confirming the number has been added.