As a responsible corporate citizen, Safaricom is committed to keeping the personal information of our stakeholders including customers, employees, suppliers, dealers, agents, and partners — safe and secure.
In October 2024, we achieved the ISO 27701 Privacy Information Management Systems certification, which independently verifies the effectiveness of our privacy controls and management systems. This certification is a testament to our compliance with globally recognized regulatory and technical standards in implementing Privacy Information Management Systems (PIMS).
The certification followed an assessment of Safaricom’s compliance across various areas, including customer support, billing services, mobile money (M-PESA), and data centre operations.
To learn more about our privacy policies, please visit:https://www.safaricom.co.ke/dataprivacystatement
We’ve noticed that many stories circulate on social media about how personal information is shared across telcos. To help clear up these misconceptions, we’ll be sharing. common myths and the facts behind them. It’s also important to understand how we, knowingly or unknowingly, share personal information in our everyday lives.
If you’d like to read more on this topic, feel free to explore the following links on our website:
Safaricom remains committed to keeping all personal information safe and secure, in compliance with the Data Protection Act and Regulations of Kenya, as well as all relevant laws, regulations, and best practices.
