The Data Protection Act, 2019 (DPA) and its subsidiary legislation established the legal and regulatory regime for the implementation of data protection and privacy compliance by data handlers.
Since then, the Office of the Data Protection Commissioner (ODPC) has made concerted efforts to drive compliance by engaging in awareness drives for both public and private sector. The Data Protection (Registration of Data Controllers and Data Processors) Regulations, 2021, set out in detail the requirements that data handlers – whether controllers or processors should comply with. The Regulations are supplemented by the ODPC Guidance Note on Registration of Data Controllers and Data Processors. The focus for the Regulator is to work with compliant organisations.
Safaricom too, in addition to maintaining its position as a compliant organisation, seeks to collaborate with similarly compliant organisations across its partner network, where these organisations handle personal information in the course of business.
Are you aware of your status as a data handler? Are you a data controller or a data processor or both?
In addition to accessing the resources mentioned above, you may consider the following in determining whether you require to register as a data handler, relative to the services provided for Safaricom.
- Do you handle any personal information (identifying human individuals – customers, employees, etc.) on behalf of Safaricom?
- Is there an agreement in effect between you and Safaricom that provides for handling of any personal information on behalf of Safaricom?
- Do you have an annual Turnover or Revenue of Kshs. 5 million and above or more than 10 employees?
- Do you fall among the non-exempt mandatory registration entities (regardless of your turnover/revenue/number of employees)?
If your answer to any of the above questions is yes, you are required to register as a data handler. Specifically, and with respect to personal information handled on behalf of Safaricom, you MUST register as a data processor. To begin the registration, log on to. You will be required to provide your business registration document, proof of annual turnover and number of employees. Where the nature of your business falls within the telecommunications, financial services and direct marketing sectors, among the others outlined in the Regulations, registration is mandatory. Registration is valid for a two (2) year period, after which it can be renewed for subsequent two-year periods. The charges below apply:
In case of any queries on your data handler status as a Safaricom partner, please contact the Data Protection Office via email on [email protected]
f your answer to any of the above questions is yes, you are required to register as a data handler. Specifically, and with respect to personal information handled on behalf of Safaricom, you MUST register as a data processor. To begin the registration, log on to. You will be required to provide your business registration document, proof of annual turnover and number of employees. Where the nature of your business falls within the telecommunications, financial services and direct marketing se
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