
- 11 Feb 2025
When you take a stroll down Riverside Lane in Nairobi, the Terre des Hommes Netherlands (TDH) office feels like a…
When you take a stroll down Riverside Lane in Nairobi, the Terre des Hommes Netherlands (TDH) office feels like a…
The fastest-growing jobs globally are in Artificial Intelligence (AI), Big Data, networks, cybersecurity, and technological literacy, according to the World…
It takes a lot. It requires grit. It needs you to show up fully. Entrepreneurship is not a job, it’s…
In this month’s Faces of Safaricom feature, we chat with the endlessly energetic Pauline Kerre. She is a seasoned marketing…
Deloitte’s 16th annual Tech Trends report, which casts an eye on the tech trends for 2025, was blunt in its…
After she finished secondary school and received her grades, Caroline Murimi did not have trouble making a career choice. She…
Jackson Mutua is from the “Sandwich Generation,” which means he is at the point in his life where he is…
With noses buried in their devices, more and more people are getting sucked down one rabbit hole after another as…
Collecting money for a common cause is as old as money, and so is the mismanagement of money collected for…
Long before smartphones became indispensable, walkie-talkies were essential communication tools used on hiking trails, construction sites, and remote areas far…
Before the advent of artificial intelligence (AI) and big data, companies that handle data had to invest heavily in human…
Had he pursued the career that his degree had prepared him for, Jude Juma would be a doctor. He graduated…
On July 19, users on 8.5 million Microsoft devices across the world encountered the infamous Blue Screen of Death. This…
It has been 24 years since October 2000, when Kenya’s second mobile telephony company was launched at Carnivore Restaurant under…
One of the most fascinating features of customers in the digital age is their urgency. They scroll through videos on…
Innovation is at the heart of Safaricom, and it is the fuel that has seen it grow from a department…
Education is a right, but it is not guaranteed, even if it’s decreed under the Constitution. Access to it is…
Had she known that the illness that made her nauseous and reject food and so sick she could not attend…
Basketball is poetry in motion. In the ‘90s, Kenyan fans were glued to their TV screens every Sunday afternoon as…
John Mafabi is half-Ugandan, half-Kenyan and Safaricom’s Regional Marketing lead for the Greater Western region. As an experienced marketing manager…
The customer is the lifeblood of any business, and for Safaricom, whose 44 million subscribers use its products and services…
Anthony Thuo can see on his monitoring devices when one of the Base Transmission Stations he oversees in the Narok…
In the past couple of decades, the music industry has experienced incredible changes. Technology has played a tremendous role in…
Marion Serenge is on the cusp of history. She is in the Junior Starlets’ squad, a contingent of players in…
In the heart of the Eastleigh business centre, a new journey in business and technology has begun. It is called…
Tennyson Kaaria was enjoying tea and boiled maize when the team from Safaricom Newsroom met him at a meeting room…
It started like most calls from a stranger. “Hi. Is this Kepher Okoth?” It was a sunny afternoon and Okoth…
The ‘Sunken Cooking Jacket’ emerged as the judges’ pick in this year’s Young Scientist Kenya (YSK) National Science and Technology…
Had I not gone off to Kapsabet, I would still be a shopkeeper, which is not a bad thing. But…
In 2019, as Sam Njuguna and his partners were looking to set up a unique idea they had to help…
In 2021, Safaricom officially launched its 5G network, becoming the first company to do so in Kenya. 5G is the…
What is fibre? Fibre broadband, also known as fibre-optic broadband, takes its name from the type of cables used to transmit…
Growing up in Kisii, I developed a passion, no, a love for sports. As a child, I played all kinds…
Who is Patrick Sifuna? I am a Business Performance Analyst at Safaricom, based in the Greater Western Region. I also…
Growing up in Kimana in Oilotoktok, Simone Sankale did not care much for farming, the main economic activity for the…
One day, when I was in class three, I woke up just like any other day, prepared and went to…
Mike Tyson was the youngest man ever to win the heavyweight title at 20 years old. This was back in…
In July, Safaricom reached a milestone when it recorded the highest ever data traffic on its network. Safaricom Newsroom sought…
When Eliud Kipchoge started running in the early 2000s, all he wanted was to get on a plane and go…
From elephants raiding crops in villages, lions killing livestock and humans to herders retaliating by killing lions, human-wildlife conflict continues…
Ever had a cold and made a concoction of hot water, lemon, and honey, then, voila, you’re right as rain?…
Vivian Jelimo was barely 20 and just six months into her first job as an adult when she realized things…
In a quiet workshop nestled in the heart of Kabarak University, Martin Nicodemus meticulously shapes leather into artisanal creations. His…
From his experience, George Njuguna has joined a growing number of people across the world who view access to the…
As he leads the Kenya Sevens rugby team out of the tunnel, Vincent Onyala feels like he is stepping into…
Katika kusherehekea Siku ya Kiswahili, tunaangazia Balozi Pharence Oluoch Nduko, mtangazaji wa mpira wa miguu, maisha yake yamebadilishwa na mashindano…
“Uko na paybill ama till?” (Do you have an M-PESA paybill or till number?) is an everyday question among most…
Faith Kipyegon has scaled the heights of a stellar career, from running barefoot to breaking two world records in 2023…
A Greek philosopher once said, “There is nothing permanent except change.” Even though the quote was said 2500 years ago,…
As a little boy, Mario TJ Cassella, better known as Trio Mio, was always mischievous. He was always touching things…
You just finished watching your favourite series on Netflix, and as the credits are rolling, a tab showing you other…
The first time Brandon Kahuho heard about investing was about five years after he finished his university education. For him,…
On Sunday, 9th June, Teddy Otieno, an amateur pianist and a student at the Royal Birmingham Conservatoire in England, performed…
George Adeka had been in the middle of one of his surveys in Marigat, Baringo County, when his day took…
Athletics is a highly individual and often lonely sport. For many athletes, winning their first race comes with an opportunity…
Arthur Gitu turned to cycling in a bid to lose weight but over the last four years, he has found…
“I am now a landlord” are the simple yet powerful words of Victor Kipchirchir, a three-time winner of the Eldoret…
Football matches offer drama, and for the fans who can’t make it to the stadium, technology has now made it…
Emily Morang’a knew from the age of 14 that football was going to take her places. She had started out…
For many people, the family they are born into is their first point of knowledge, the lens through which they…
At Blooming Flowers Academy in Kitengela, Francis Kihato has noticed a change since the introduction of a new learning tool…
There was the small boy with six toes. There was also a woman with more than two arms and many…
In today’s digital landscape, people rely on phones for just about everything. However, most of us are only aware of…
Obunga FC represents the raw football talent of a slum located on the outskirts of Kisumu. Obunga is a ghetto…
Plateau Queens, the footballing team for AIC Nyakach Girls’ High School, has won two of the three girls’ national finals…
Adrien Fourmaux has enjoyed a speedy rise to the top of the motorsport world, and he now aims to replicate…
If you asked Kelvin Chepkok what a typical day at work entails, he would tell you that, as a network…
For all its growth and influence, one of the constants of social media is that it is constantly changing. With…
Planting a tree is straightforward: you dig a hole, put in the seedling, and then cover it with soil and…
While it has long been known that TikTok has a huge following in Kenya, its reach and power were brought…
On June 1, 2014, Elizabeth Njoroge sat tensely on the grounds of the Kenyatta International Convention Centre, her eye on…
The tireless efforts of grassroots tacticians like Joseph Orao, coach of Dagoretti Mixed Secondary School, in unearthing and nurturing raw…
It’s 12 pm and there’s a hive of activity at the Anwar homestead in Karen. Everyone appears to be rushing…
Across many sectors in Kenya today, it is hard to go a day without coming across the words digital, digitisation,…
For a patient attending a medical camp, the usual expectation is that they will get to see a doctor for…
Picture this: You pick up your phone, ready to make that call, only to be greeted by a voice telling…
A boys’ football team from Garissa county with coaches in their early twenties and a girls’ football team from Wajir…
When he looks at the many sets of data on Ethiopia available, Wim Vanhelleputte gets excited at one number –…
The landing of the first fibre optic cable on Kenyan shores in June 2009 marked a major milestone in Kenya’s…
There were no techies in her family tree. None. Just what would be considered the expected careers. A teacher here…
The day was February 1, 2024, and the excitement at Naitiri S.A. Primary School in Bungoma County was palpable. The…
Monica Kariuki wears many hats: she is a mother of two, a grandmother, a hairdresser, and a poultry farmer. She…
When it comes to football, Nick Yakhama and Muchuma Khayota could say they have seen it all, so they don’t…
It looked like any other penalty. The goalkeeper guessed left, the ball went in off the upright on the right…
How did you get interested in events and logistics? How I got into events is an interesting story. I had…
When the Supreme Court was told in 2017 that the election results were “in the cloud” and the servers were…
Growing up, Job Brian Jura was a smart kid, an A student. He performed well in his exams and got…
This is not another sob story. No one needs another heart-wrenching tale of desperation and hopelessness — a story about…
It’s a Catch-22 for many parents in this digital era. They know the dangers that lurk in the online space,…
The beauty of the songs. The passion of the youth. The cruelty of apartheid. Expressions of living and dying. In…
A beaming smile is etched on Esther Naishinda’s face before she receives her certificate after four months of intensive training.…
Every month, almost every week, there are several huge events that are held across the country. They range from national…
About 30 kilometres from Nairobi, at a two-storey warehouse building in Athi River in Machakos County, Kenya’s first smartphone factory…
The first Safaricom Engineering Summit revolved around the challenges of talent acquisition and the competition for limited resources. However, in…
The BC (Bob Collymore) International Jazz Festival held at the Carnivore grounds on the 1st of July was a celebration…
Did your passions lead you to this role or how did you find out your present role existed? In 2022,…
It is often said that education has the potential to transform lives and open the doors to success, while music…
The decision by the Kenyan government to ban single-use plastic, especially the previously ubiquitous plastic shopping bags, put Kenya on…
The physical location of a business was for a long time as important as the goods and services on sale.…
For as long as she can remember, Herina Onyach cringed at the sight of litter, trash, or garbage in any…
They say you are either born with a passion for something, or the passion grows over time. For Abdalla Marro,…
Running and finishing a marathon is a triumph. Winning any marathon is a huge achievement. Emerging victorious six times in…
What do you do at Safaricom? At Safaricom, I transform lives. I joined the organisation in 2018 as a Customer…
When Leo Baekeland pioneered the first fully synthetic plastic in 1907, I don’t think he knew the catastrophic implications his…
Tell us about yourself and your role at Safaricom. My name is Tabitha Mutunga. I am a Project Manager, Technology…
If I knew what day I was going to have, I would have worn dentures. See, I only have one…
It’s a few minutes to midday, moments before the Ghetto Classics dancers are set to begin rehearsals at the St.…
Having lions or hyenas roaming around near your home is a reality for many Kenyans living close to wildlife. In…
As she stood between the posts on the last day of the 2018 Chapa Dimba na Safaricom tournament, Judith Osimbo…
Five years ago, Benson Olouch Ochieng, born and brought up in the Nyamasaria slums in Kisumu, was a 16-year-old playing…
Exactly what do you do for Safaricom? My name is Emmanuel Langat Maina. My stage name as a musician is…
Safaricom uses its position as the leading telco and one of the biggest companies in the country to maximise sponsorship…
Have you ever wondered how start-ups get funding? The funding process involves a lot of planning and identifying the right…
Anwar Soussa still gets butterflies in his stomach when he recalls the call offering him the opportunity to head Safaricom…
For every five boreholes that are dug in the North Eastern region of Kenya, only two will end up working.…
In golf, an amateur is a player who is not eligible to receive prize money in handicap competitions, compete professionally…
One of the most memorable effects of the Covid-19 pandemic was the notion that work is something you do and…
Asha Makana grew up in a family of 14 siblings. Being among the youngest, she would sometimes feel disconnected and…
Forecasting is not an exact science, and it can be hard to sort real trends from hype. This is especially…
As he stepped up onto the stage at the theatre in central Rome on January 30, David Mwenje was tense,…
If you grew up in an urban area in Kenya, chances are you are one of those Kenyans who understand…
As the violence raged in Kenya in January 2008, the media came under increasing scrutiny. One of the main accusations…
As we settle into the new year, keeping fit and eating healthy rank high among personal lifestyle goals. Tracking your…
Picture this: You just got out of a long-term relationship and are finally ready to date again, but you realise…
People born in the last decade and a half are digital natives. Smartphones, tablets and computers have been in their…
The emergence and virality of ChatGPT has put into sharp focus the future of work and the place of workers,…
Reports of identity theft, SIM swaps, hacking and massive data leaks have increased along with internet penetration and advances in…
When he was starting his career 20 years ago, says Eliud Kipchoge, all the athlete had to do was follow…
Titus Mitau likes to take visitors to one of the hilly peaks in the Roan Antelope Sanctuary overlooking the rest…
From delivery robots to electric cars and the latest transparent televisions, there was a wide range of innovations on display…
The Sumerians who lived during what we call the Bronze Age were the first to use a calendar in 3100…
For Andrew Kaggia, learning that the dinosaurs he had seen in Jurassic Park were not real was a shock. He…
Erick Oude had never used a computer in his life. He would only hear about them or see them via…
Nicholas Ndekei loves flies but just not any fly, the black soldier fly (BSF). If given a chance to lecture…
Social media platforms are one of the easiest ways to connect with family, friends, meet new people, and make one…
A small group at Safaricom was on tenterhooks on the morning of June 23, 2021 as the company launched the…
Brian Diang’a was looking to improve his gaming skills by watching YouTube videos when he stumbled on an online competition…
His slim build, boyish looks, and young age contrast the confidence Clarence Muhoro exudes when speaking passionately about his pet…
Dr. Josef Murad was a young man studying for his degree in Medicine at Linkoping University in Sweden when he…
From when a golfer takes their first swing of the golf club, to when they learn the ABCs of the…
When she left Kenya to study engineering at the Technical University in Berlin in 2005, Anne Mwangi thought that learning…
Like a lot of young adults in Nairobi, Caroline Masibo developed an interest in watching dramas on TV during the…
Ask Lucille Aveva about the Customer Care Department at Safaricom, and she corrects you immediately: “We no longer have a…
“I want to be a computer wizard, just go crazy with computers,” Leah Kahindi proclaims. Leah joined the Leadership Academy…
In 2018, Safaricom added a unique new personality to its staff. With a big smile, big eyes, and wearing a…
Enock Otwori and Brian Kibet, trainers at the Waithaka Vocational Training Centre, are the epitome of the impact teachers have…
Elly Savatia, 22, and Lumona Mulengwa, 23, were working as mentors at the annual First Global Robotics event in 2019…
Even as she accompanied her husband to Nanyuki Golf Club, Marion Githinji wondered what was so great about the sport.…
Peter Nyabuto fell in love with music as a young boy singing at the Seventh Day Adventist church. His first…
Abigail “Abby” Wangui Muriithi, 15, is a musical prodigy with aspirations to be a software engineer. Over the past decade,…
Jacinta Njeri went to the Nakuru’s leg of the Safaricom Golf Tour merely to support and cheer her schoolmates. However,…
Daniel Otumba knows it takes more than courage to accept a disability, especially one that people might think is ‘invisible’…
Safari Rally is an exciting sport for fans and drivers: the speed, rough terrains, the sudden stops, turns, dusts, mud,…
There is a natural temptation to return a missed call. Often, you reckon that the person making the call was…
For Nelly Gatonye, the last decade has been about offering hope and direction to the young through her Pearl of…
Gideon Simiyu, while a student at the M-PESA Foundation Academy, always looked forward to the 20-minute tea break: it was…
Not once did it ever cross Faith Chemutai’s mind that she would one day become a golfer, an enthusiast of…
Kerry Otieno was like any other boy growing up in Mathare, one of Nairobi’s infamous informal settlements, when he realized…
Kelvin Njoroge Macharia surprised many with his degree choice when he scored a B+ in the national secondary school examinations…
Joyce Nyawira Karimi was 17 years old when she left a lasting impression on President Uhuru Kenyatta at the official…
A silent war broke out soon after Microsoft launched its Africa Development Centre in Nairobi in March. The fighting was…
Maxine Wahome crowned her year of firsts in motorsports with an assured performance and a win in the WRC3 category…
When he joined the FIA Rally Stars programme in 2021, Hamza Anwar described himself as the quickest upcoming driver. A…
Lamu County’s unique topography means a medical emergency is more complicated than usual as transportation is dependent on donkeys, motorbikes…
George Muiruri, CEO at Phillips International Auctioneers loves his job. He has done it for many years with numerous lessons…
Medical professionals in areas where there is a scarcity of resources often have to helplessly witness as their patients suffer,…
Kenya is home to the most cutting-edge startups and technology hubs on the continent offering an attractive space for innovators,…
A lot happens when you work behind the scenes at a technology company like Safaricom. Because you are also a…
Alois Otieno had never heard of classical music until his first-born son, Lameck, started playing the violin. That was 2014…
One of the most impressive things about M-PESA, Safaricom’s mobile-based money transfer services, is the adaptability that the platform has…
From his experience in FinTech, Sitoyo Lopokoiyit is fluent in the buzzwords that have come to characterize the active sector.…
A few weeks ago, Jared Okumu took his daughter Monica to Suba Sub-County Hospital. This was one of many such…
Navalayo Osembo has over the years wondered if there was more to Kenya and her popularity in sports and particularly…
Golf, for a long time, has been considered a male-dominated sport. As such, women have over the years been locked…
When Auntie Jemimah lost her daughter at birth last year, she came face to face with the nasty side of…
After an all-digital affair in 2021, the annual Consumer Electronics Show, CES 2022, welcomed back attendees in person. The world’s…
Lilian Njuguna started playing golf four years ago. But in her head. It wasn’t until last year that she got…
Most times, Joel Meshak works on Naivaa, a fashion brand he created while still in university. But when the inspiration…
Many people describe their parents with great emotion, but the way Padi Wubonn speaks about his father will stick with…
If Kenya’s young scientists ever needed a cheerleader, that would be Anne Muigai, a Professor of Genetics with over 19…
Owning the space where you call home and stopping the monthly rent payment are part of the Kenyan Dream. Over…
Experiential learning encourages students to take control of their learning and development. It is a practical, hands-on teaching approach used…
Plastics, the versatile, malleable and durable material, is all around us. From devices, food storage, and packaging. But, like a…
An interesting scene played out at a meeting held under a huge acacia tree in a village in Loriamatet, Turkana…
Children in Lobolo, a village on the shores of Lake Turkana, live in a dilemma. They can go to school…
Protecting crops from pests often means the difference between a good harvest and a poor one, or no harvest at…
As Christmas approaches, families in 23 counties affected by drought will each be receiving KES3,000 on their phone as the…
Sometimes the body refuses to digest milk, and for some people, lactose intolerance announces itself in a loud and messy…
“I am able to do a lot of things on my own, even send emails. When a letter is sent…
Rael Katumbi Muli from Kathiani Sub-County, Machakos County, is a farmer and runs a retail kiosk. She started out as…
You are likely to find Francis Kaleli working in his busy workshop along Wote Road in Machakos County. His workshop…
For more than two decades, Jerita Mutisya Mutinda has been a prolific businesswoman and a serial entrepreneur. Her first venture…
The Ghetto Classics orchestral group recently embarked on a different kind of musical journey in Kilifi County, where they lent…
White sandy beaches. Tall swaying palm trees. Spicy and flavorful cuisine. These buzz words are synonymous with Mombasa County and…
It seems the world’s growing appetite for electrical and electronic products, combined with rapid innovation and ever-shorter product lifespans, is…
A week to the August 2017 General Election, two videos emerged: one had been made to look like it came…
At the onset of the COVID-19 pandemic, many developing countries struggled to access the diagnostic tests they desperately needed to…
Every day, Diana Wambua arrives at work at least an hour before her shift begins in the morning at 7am.…
If you have seen the witty and playful responses Safaricom gives some customers on social media, then you have seen…
What adjustments have you had to make to cater for the changed ways of handling customer care during the pandemic?…
As the pandemic raged in 2020 with the wave of restrictions, reopening and more restrictions, a small team from Safaricom…
In 1994, Tegla Loroupe became the first ever African woman to win the New York City Marathon at the age…
What would it take to bring your dream to life? Perhaps, an idea to address a pressing community-wide problem on…
The notion that having a garden requires a big plot of land is probably outdated, just ask Mercy Munene. Mercy…
Every day at 7a.m, Patrick Muriithi sits in class, ready to start his day at Ngong Open Learning Secondary School.…
Have you ever wondered what happens to all the personal information that you share in order to access buildings where…
Most of us know Dr Google. The faceless but information-packed online platform that we consult as we try to identify…
Investing in the stock market can seem daunting or risky, especially when starting out as it may appear complex. For…
For the past one year, the Safaricom Choir has been keeping rehearsals going virtually and creating more musical experiences through…
At 25, Maxine Wahome already has nearly 10 years’ experience in motorsports, having started on bikes on auto cross from…
Tell us about yourself and what you do at Safaricom. I am married, and also a father of two as…
Nine teams. Nine technology ideas. 54 hours later, three final winners: Inclusive utilities for all; financial literacy through gaming and…
Mombasa Road, Uhuru Highway and Waiyaki Way have for the last year been a mess as far as traffic is…
It is said that your network is your net worth and one of the sports that are popular for keeping…
Tell us about yourself and what you do at Safaricom. I’ve been at Safaricom since December 2015 where I started…
Amanya Kuchio became a motorbike rider in 2018 out of the desperate need to beat the crazy Nairobi traffic. She…
The most dominant story of the past 12 months has been about the pain—socially but also financially—as a result of…
As they each got into their new Ford Fiestas, Jeremy Wahome, Hamza Anwar and McRae Kimathi were only looking to…
Alexa, set the timer for 15 minutes. Timer set for 15 minutes. Hey Siri, please play Burna Boy. I’ll need…
Julius Mbura passes for a typical polymath: he is a lawyer, a poet and a car reviewer. He is also…
Stories for the ear, consumed through radio, have been around for more than a century. Today, thanks to technology, there…
Tell us about yourself and what you do at Safaricom. My name is Hildah Njeru, I am a (relatively young)…
Melvin Alusa was relaxing at home one day last year when a friend called about an audition he thought would…
You can sense the mixture of pride, joy and tension when Phineas Kimathi starts talking about the Safari Rally. The…
More than 13,331 companies across the world have signed to the United Nations Global Compact, a voluntary initiative to implement…
The mobile phone is the new TV. You can watch news, access education content but also engage with creative video…
For many, bones and horns from animals are waste. But it is this trash that a self-help group in Kibera,…
What would it take to travel more than 600 kilometres northwest of Nairobi into Lodwar town…on a motorbike? Derrick Wesonga…
Like every other child, Victor Kiplangat Chepng’eno did not have a proper grip on what was happening in his life…
When news broke that celebrated Kenyan marathoner Eliud Kipchoge had auctioned two videos capturing his career’s highlights as Non-Fungible Tokens…
As part of the celebrations to mark Mother’s Day, the Safaricom Newsroom podcast talks to three young mums and their…
Soila started working from home just a few months before the pandemic struck. Naomi and Frecia were both expectant with…
Normally, the Safaricom Choir meets every Thursday to sing together. The choral group of 65 members, usually has a busy…
George Gicheru was brought up in a musical family. His parents were members of the church choir so there was…
When she joined the Safaricom Youth Orchestra in 2018, Cyndicate Kabei immediately fell in love. The object of her affection…
As Kenya confirmed its first Covid-19 case in March 2020, an innovative business idea was taking shape. By the time…
M-PESA is Africa’s most successful mobile money service and the preferred method for money transfers and making payments. More than…
For two years, Kennedy Okiya and Robert Mwalugha crisscrossed the city of Nairobi on motorbikes, delivering packages. Little did the…
Imagine a state-of-the-art home where the water and sewerage systems are fitted with advanced meters to warn in case of…
If you are reading this from anywhere else other than Nairobi, you probably had to read the last two words…
Zubeda Abdalla went to hospital in June 2020 with symptoms she thought were for malaria or typhoid. This came shortly…
Pauline Wendo’s heart has always been in music. But things had not been working out to let her live out…
Esmeralda De Souza-Obwaka has been running her catering business since she was 19 years old. She started it as a…
Sharon Otieno was a year away from completing her degree at the Jomo Kenyatta University of Agriculture and Technology when…
When somebody says, ‘Live your purpose,’ what does it mean and can you live your purpose? After 10 years in…
In 2019, Kenya Breweries Limited set out to solve a problem that had nagged them for some time. The refrigerators…
If you are to arrive into the country through the Jomo Kenyatta International Airport you are likely to meet with…
Tell us about your background and your training in medicine. I come from a humble background and from the Kuria…
Keeping up with the accounting and management of stock in a shop without an automated system sounds daunting, and it…
One of the most distinguishing features of Safaricom over the past 20 years has been its knack for coming up…
Nancy Wangui is a mother, a wife with a bubbly personality, and is on top of her career. She cooks,…
COVID-19 may have disrupted our lives, but Moses Kuria and team are working round the clock to ensure it doesn’t…
You have most likely seen them. Or at least their stores with their name – Muthokinju Paints and Cement Hardware…
One uneventful day in 2009, Benard Njoroge, Founder and Managing Director of Adrian Kenya received a phone call. The person…
Years ago, the process of receiving money from a friend or relative in the diaspora was quite a task. It…
It’s easy to forget that just two decades ago, people had to walk into a telephone booth to make a…
About three years after Safaricom started operations, the company established the Safaricom Foundation, the institution through which the firm would…
Bordered by tall hills, deep forests and the Amboseli National Park teeming with practically all species of tropical wildlife sit…
Safaricom of the future will be a technology company and will offer more in the education, agriculture, and health sectors…
Over the last 20 years, Safaricom has grown to be more than just a mobile service provider. It has morphed…
In 1999, Kenyans who wanted a new mobile phone line needed a minimum Sh54,700 connection fee. This included a Sh10,000…
Ngurunit, a small, idyllic village in Samburu County, looks like the stuff for which postcards were created. Serene, quiet and…
Accompanied by armed guards, Joseph Kihurani was talking to members of the local community in Warankara village in Mandera County…
One day in 2001, a senior employee at Safaricom walked by a mobile phone dealership at Nginyo Towers on Koinange…
Since the pandemic began, a few customers have noticed background noises when they call 100. Some caught on that the…
Two decades ago, a group of employees gathered at an apartment at Norfolk Towers in Nairobi to start work at…
Sundays were for church, but for Benson Omala Ochieng he often ended up on the football pitch near his home…
The tools will be used in training on carpentry, masonry, joinery, plumbing and other vocational skills. The Foundation also donated…
Every weekday since the Covid-19 pandemic forced schools to close, Said Moulid goes to a compound in the outskirts of…
Change, sometimes, starts from an unlikely place. For the Deaf Outreach Program (DEAFOP) in Embu County, it started with an…
Javier Aranzales was enrolled in an African languages programme at Harvard University in the United States and instantly fell in…
In 2018, an assessment was carried out on learners from Bungoma, Turkana and Tana River. The results revealed that children…
The white cane plays a vital role in enabling visually impaired people identify obstructions in their way and get around…
When Covid-19 hit, being within less than a metre of someone else in public became an abomination. David Kibera, a…
Travel has shrunk the world. It has opened countries to new opportunities beyond their borders. With this, it has also…
On a cold, windy and dusty morning on the shores of Lake Turkana, in 1984, Kamoya Kimeu discovered a skeleton.…
At around 6pm on June 20, a team of technicians and engineers at a Base Transmission Station at Kainuk –…
Safaricom staff came together in August to donate funds to help families whose livelihoods have been affected by the Covid-19…
Chicken is a delicate dish to make. It can dry out very fast if it’s not properly prepared, and a…
Stephen Ongoma happened upon his musical path during a Monday morning parade as a pupil at St. Clare Primary School,…
The promise to have a smartphone that could be paid for at KSh20 a day was made in October 2019,…
Dr Wangari Ng’ang’a was visiting the 719 call centre nestled at the Safaricom offices in Westlands in March when she…
Over the last decade the mobile phone has steadily worked its way towards replacing the post office, the library, the…
One Monday morning not too long ago, Stella Njoroge woke up to a flurry of complaints about an outage at…
Discover Chef Les’s simple microwave dish you can prepare and cook in less than 30 minutes. The Everyday Home series…
The news about the effects of prolonged rainfall is cyclical in Kenya and every year, there is a now-familiar cry…
On the second Thursday of July, a group of 123 young men and women from across the country started on…
With people working and staying home during the pandemic, courier service companies were crisscrossing cities to deliver groceries, medicine, food,…
If you hop into a taxi in Nairobi’s city centre and ask the driver to drop you at Safaricom House,…
By Sanda Ojiambo My journey as a sustainable business professional started in earnest when I met Bob Collymore. Under Bob’s…
By Joseph Ogutu One of my fondest memories of Bob was a discussion we had about something that was dear…
By Sylvia Mulinge It’s a year today since Bob Collymore, my boss who became a mentor, and ultimately a friend,…
For those he interacted with closely in his time at Safaricom, Bob Collymore’s humility was like a striking garment that…
When the story of Kenya’s experience with Covid-19 is written, the imposition of the ban on movement in and out…
The Coronavirus pandemic is turning into more than just a public health crisis. Besides its economic dimension, it is also…
In this podcast, the Safaricom Newsroom celebrates fathers and the different roles they play in the lives of their children.…
About 17 months ago, a baby girl was born. Her entry into the world, after close to 36-hours of labour,…
The slowdown due to the COVID-19 pandemic has brought with it a silence, an uncomfortable lull on opportunities for artistes…
Lesiamon ole Sempele, better known as Chef Les, is going to take us on a sizzling journey in this episode…
One morning in 2009 then Safaricom Chief Executive Officer, Michael Joseph, forwarded an email to Sanda Ojiambo, who had just…
On a bright morning in October 2019, teams of technicians fanned out to 20 locations across Embu County to meter…
On the spectrum of productivity, working from home falls on one of two extremes – you’re working very well or…
Pandemics test governments, families, and often, relationships. For some couples living together, this period has been a true test of…
Lydia Keya’s work routine has undergone a drastic change since the government encouraged employers to allow their staff to work…
Schools around the world have moved classes online after governments closed learning institutions as part of measures to limit the…
As the Kenyan government scrambled to put in place measures to limit the spread of the coronavirus, the M-PESA Foundation…
The coronavirus pandemic has turned the world on its head. No part of our lives has been left untouched by the…
Mbugua Mwangi runs on hope. That’s how he decided to bring learning and life skills to children from poor families…
Ordinarily, music teachers must sit with their students, listening to tell whether they are striking the right notes or singing…
A lost passport and scheduled meetings in different capitals pushed lawyer Linda Bonyo into the deep end of virtual conferences…
Nestled in an open-layout call centre in the heart of Westlands sits a team of 14 doctors, whose work is…
Since his students left school, Sam Kanyiri has started doing something he never used to before. He goes to an…
Walter Wagude’s path was different from that taken by his colleagues in the first cohort at the M-PESA Foundation Academy,…
What is it about Jazz that enthralls her followers, which everybody else just doesn’t get? Is it the marvelous improvisation,…
The Covid-19 pandemic has forced learning institutions to shift their courses to online mediums, but students aren’t the only ones…
The entire world has been called to attention in one fell swoop with the silent march of the Coronavirus pandemic.…
Learning by SMS has increased by up to 400 percent as students across the country subscribe to Eneza Education’s Shupavu291…
If you are staying at home because of the corona virus and need some quality entertainment to keep you occupied,…
Professor Robert Kelly became famous in 2017 when a video of his children barging in on his live interview with…
With many people staying indoors at home as a measure to contain the spread of Coronavirus and flatten the curve…
Technology has offered an alternative means of keeping Kenya moving, connected and informed in the midst of disruption occasioned by…
When did you set up Cahoots Pub? It was October 2017, almost three years ago. We were having lunch at…
What does your role at Safaricom entail? I handle the implementation of the Digital Transformation Strategy in Market Development, within…
2019 was a crucial year for the inaugural class of the M-PESA Foundation Academy. It was the fourth year of…
Did your passions or your education lead you to this role? I have always been passionate about customer service and…
Have you ever put someone on hold whilst on the phone, and the button failed to hold? That’s exactly what…
It is not the only place in Kenya where myths, assumptions, and popular wisdom have taken the place of science,…
With its large stretches of white coral sandy beaches, Kwale County is a popular tourist destination and a desirable location…
Close to 20 percent of girls in Sub-Saharan Africa miss school during their menstrual cycle while many more drop out…
With that very ambitious challenge, Benjamin prides himself in the fact that he leads the Technology for Development team, which…
United by their love for music, 86 children from diverse social and economic backgrounds are part of this year’s Safaricom…
E-waste, which refers to any refuse created by discarded electronic devices and components, is now the fastest-growing waste stream in…
Ideally, a Customer Experience Executive should deal with a call within three minutes. They have undergone lots of training for…
It is very rare for two of the 108,000 calls that reach the Safaricom call centres daily to be taken…
Every day, Safaricom’s call centre staff receive an average 108,000 calls. 36,000 customers seek their services through SMS while 4,500…
On his recent visit to Kenya, Vodafone Chief Executive Officer Nick Read toured the M-PESA Foundation Academy and the Kakuma…
She’s a saleswoman, a painter, a marketer and a chicken farmer, all in one. Meet Sylvia Nyamai, or “Sly”, as…
Kenya plays host to hundreds of thousands of refugees from around the region, many of them displaced by war and…
In June 2019, the second season of Chapa Dimba na Safaricom came to end. With its conclusion came what could…
This week, Violet Njuguna, from our Technology for Development team, speaks about straddling the line between product manager and solution…
Societal challenges: human rights violations, lack of access to affordable healthcare, low literacy levels and food insecurity, have long been…
Born and raised in Nairobi, Rabai got his first taste of music in primary school. Back then, he and his…
This week, our Head of HR Business Partners (Corporate Functions), Letoya Mbuthia, shares his journey into HR, demystifies the myths…
Saving money is a difficult task for many people in Kenya today. The concept of “saving now to enjoy later”…
How did someone who began in diplomacy and financial services before moving to hospitality and events end up as part…
Each day, millions of Kenyans are forced to choose which of their basic needs to take care of. Often times,…
Given a choice between career and family, which would you choose as a woman? Do you have to choose, or…
Every year, more than 100, 000 people travel to Barcelona for the Mobile World Congress (MWC) trade show, the world’s…
In her recent memoir, “Becoming”, former American First Lady Michelle Obama perfectly articulates the value of self-reflection, personal drive and…
When you have more than 25 million customers using M-PESA, a lot of data is generated. This data can inform…
Sometimes nature conspires to bless the farmer with everything from fertile soils and reliable rainfall to bountiful harvests, but then…
One morning in May 2017, Abdul Fahim left home for a routine fishing expedition in Wasini Island, something he had…
Unless you’ve been living under a rock, or are extremely tech-averse, you know that the Consumer Electronics Show (CES) was…
In 2013, Henry Kilonzo was part of a team from the M-PESA Foundation that was looking for a project to…
As 2018 comes to a close, it will go on record as the fourth hottest year in history, beaten only…
Brian Kiplimo Rono was in Meru to meet his in-laws in November 2017 when the call from BLAZE Be Your…
Isaac Mwendia was at a party near his home in Mulathankari, Meru, when he was struck by something he couldn’t…
Erastus Apwacho, a Form Three student at Maseno High School, wants to be an aeronautical engineer. Like many students his…
At the tender age of two, Precious Kadee has already began exhibiting the traits of a young, independent lady. She…
In Nairobi’s Dandora estate, juxtaposed against the squeals of children playing at a nursery school, business owners displaying their wares…
At Safaricom HQ3, in Nairobi’s Westlands area, a platoon of 50 is hard at work, split into teams that are…
Shadrack Okoth, 28, graduated in 2015 with a Bachelor of Arts degree in Environmental Studies from the University of Eldoret.…
David Kimani is not your ordinary 20-something year old. While most of his peers are trying to figure out life,…
In the Kenyan context, being able to take your kids to private school is kind of a big deal, even…
Jamuhuri Larumusi easily gets lost in the crowd of 1,200 people eager to run in the wild. For many of…
If tradition had had its way, 30-year-old Josephine Ekiru would be somewhere waiting for her husband and sons to return…
There is a quaint fish market next to the Old Port in Mombasa. The decibels of oceanic waves slapping the…
The enduring image many people have whenever they hear about a refugee camp is that of despair and desperation. An…
The options had narrowed down to this; exchange her only dairy cow for a donkey. The cow was not only…
At just under two years, Angel Wairimu’s smile reveals her first two milk teeth, the signature mark of babies who…
At the maternity wing of the Magadi Hospital in Kajiado County, two girls aged 14 and 16 in matching hospital…
Nakuru residents eagerly welcomed the opening of a Safaricom shop at the Westside Mall, a second of its kind in…
The United Nations Resident Coordinator Siddharth Chatterjee says that Public Private Partnerships will unlock the potential the world needs to battle…
Mohammad Somo is the head teacher of Duse Primary School, located in Isiolo County about 360 kilometers north of Nairobi.…
Kapenguria Heroes from West Pokot and Plateau Queens from Kisumu finally got to live their dream when they flew to…
Many of us use the word “stress” to mean the daily annoyances that we encounter at work, home, or other…
Mobile phones have become an integral part of today’s mothers’ day to day lives. Smartphones are the perfect tool for…
Safaricom maintained a strong momentum in a difficult operating environment to announce a 19.9% increase in Net Income at the…
A partnership offering affordable medical solutions through mobile technology has grown to nearly one million customers and has already paid…
A pleasant surprise swept the Michael Joseph Center at Safaricom Headquarters when it was announced that CEO Bob Collymore would…
Content consumption has undergone an overwhelming revolution. From the ‘Boombox 60’s when families gathered in their sitting rooms to watch…
Well-being is about lives going well. About lives flourishing. But one must be motivated to live the good life. If…
It used to be the stuff of sci-fi movies. But facial recognition technology is becoming a reality by the day…
Kenyan jazz band Shamsi Music performed alongside jazz maestro Manu Dibango at the Safaricom International Jazz Festival on Tuesday. The…
In 1960, legendary jazz musician Louis Armstrong made his way to Nairobi as part of his African tour organised by…
Florence Kamaitha is an achiever. But she has no kind words for the bodies tasked to issue patents and intellectual…
Kakamega, the county headquarters that hosted the Fifth Annual Devolution Conference, owes its history to the gold rush that brought…
Two years, ago headteachers in Isiolo organised a meeting to discuss various issues regarding their work. The meeting was to…
The first day of the annual devolution conference was marked by a friendly football match between governors and their deputies,…
Imagine the hundreds of traffic lights dotted along Nairobi’s major highways collecting data for the city authorities. Now, imagine that…
The arrival of puberty for girls brings with it the monthly cycle of fertility, the promise of procreation and a…
Growing up, it was standard for parents to expect their children to join respected professions like teaching, medicine, law or…
Deep in a winding dusty road in Kiambu, in the midst of endless tracts of coffee plantations, sits Kongo Primary…
Under the Kenyan curriculum, students are taught a wide range of subjects, but few acquire practical skills for dealing with…
As he lined up at a supermarket in Naromoru 24 years ago to buy his first mobile phone line, Harrison…
Many years ago, when Human Resources was still commonly referred to as the personnel department, employers calculated employees’ wages and…