If you asked Kelvin Chepkok what a typical day at work entails, he would tell you that, as a network maintenance engineer, it involves ensuring that the network remains stable so that Safaricom customers can enjoy uninterrupted connectivity.

But Kelvin’s job is far from typical. One moment, he could be at his desk at Rumuruti Base Station with his colleagues and the next, they could be rushing across Nakuru county to check on a faulty network.

Sometimes, he ends up climbing up a Safaricom tower to replace equipment, and it helps that he does not fear heights.

The Rumuruti Base Station serves an average of 100,000 subscribers, and Kelvin takes pride in the contribution he and his team are making to ensure that family and friends remain connected and can easily access services.

“We’re able to connect customers, and at the end of the day, we are able to build communities for the betterment of their lives,” he told the Safaricom Newsroom.

There are periods when everything at the base station is running like a well-oiled machine, but when it’s time for action, Kelvin and his team are always ready, with their gear – hard hats, steel boots, and reflector jackets – packed in their trucks.

Sometimes, they face challenging situations, such as when a base station is vandalised, which requires a security team to accompany them. But the highlight of his job? “The resilience of our network to provide customers with good connectivity. That moment, you see, our community is changed.”

Watch Kelvin speak about his work in the video below.