Supplier Registration Process
The Supplier will access the Safaricom website: www.safaricom.co.ke and click on About Us then Join Us.
Click on Suppliers and Select New Supplier Registration Portal as highlighted below:
A new registration page will open as below:
Enter the business email of the company in the Email part and Click on Send Access Code. You will get an access code sent to the email. Copy or type manually the access code andcontinue.
STEP 1 - COMPANY’S DETAILS:
The below page will open. Please input the company’s details e.g.
Company: Enter the company’s name as per the certificate of Incorporation/registration certificate. If an
individual is registering enter the full name of the individual.
Website: Input the official website of the company. This is not a mandatory field.
Country: Select from the drop down list thecountry of origin.
Taxpayer ID: Enter the company's registration number as per the certificate of Incorporation/Registration
certificate. Enter the ID/Passport Number in case you are registering as an individual.
Tax Registration Number: This is the tax registration number of the company e.g. KRA PIN Number. C2 -
Safaricom Internal
D-U-N-S Number: This is for foreign suppliers based on the country of origin-this is not a mandatory number
Organization Type: Enter the type of company e.g., Corporation, Foreign Corporation, Partnership,
Government Agency etc.
Supplier Type: Select what the services/products the company will provide.
Note to Approver: Give a brief description of what the company supply. This is not a mandatory
requirement.
Attach the relevant documents to the Drag and Drop section i.e.
- Certificate of Incorporation/Registration certificate /Name of the person in case an Individual is registering.
- Tax compliance certificate/Tax certificate.
- Shareholding Structure of the company e.g. .CR12, Share Certificate etc.
- A detailed company profile.
BOF1/BOF2 Form/UBO Declaration form indicating the Ultimate Beneficial Owners of the company.
Click Save and Continue to the next page of Contacts:
STEP 2 - CONTACTS:
In this page, please enter the details of the contact person who is registering the company and who can be
contacted by Safaricom in case of any clarification. This contact e-mail address shall be used by the
company to sign in to the I-supplier portal when invoicing in case the company gets a Standard Purchase
Order (PO).
- Enter the First and Last Name of the contact person.
- Email Address.
- Contact Phone Number.
- Give the Responsibility Rights- This depends on the responsibilities that the contact person will managee.g., Supplier Self Service Administrator, Supplier Sales Representative etc. Kindly read through the rolesand assign the right responsibilities as per the company requirements.
The system allows the addition of multiple user accounts too. Save and Continue.
STEP 3 - ADDRESSES:
Enter the company’s address details as below:
Address Name: The actual Premise the company is located e.g., ABC Towers,2nd Floor, YYY Street Nairobi.
Country/Region: The country where the company is located.
Address 1: Enter the postal address of the company e.g., P.O. BOX XXX NAIROBI.
Email: Enter the Email address of the company.
Phone Number: Input the company’s contact phone number of the company.
Receive Purchase Orders: Tick this if the company will proceed to receive standard purchase orders
Receive Payments: Tick this if the company is being prequalified for payment purposes only e.g.,
sponsorship payments.
Bid on RFQs: Tick this if the company will bid and participate for an RFP /RFQ in Safaricom PLC.
Save and continue.
STEP 4-BUSINESS CLASSIFICATION:
This is the fourth step of the registration process. In this section you will be required to select the business
classification of the company. The business classification selected will determine the type of questionnaires
you will receive. The RFI questionnaire is sent automatically to the supplier.
We have different Classifications as below:
Normal company: This is an entity that shall be registered to provide products or services by participating in
an RFP/tender process and all documents shall be requested during the on-boarding process.
Sponsorship & Government: This is an entity that is being registered to receive sponsorship payments
or a government entity that shall be paid by Safaricom to offer services/Products e.g., Subscriptions.
Consultancy: Companies that will be registered to provide consultancy services e.g. advisory services, general consultancy services, legal services etc.
Related Parties: These are the companies that share same shareholding structure with Safaricom PLC e.g.,
Vodafone, Vodacom, Safaricom Ethiopia, Mpesa Africa etc.
WIB Services: Companies whose shareholding structure is 70% owned by women. This is for Kenyan entities only.
Youth: Companies whose shareholding structure is owned by Youth. This is a person whose age is 18-35
years old since the date of birth was registered in Kenya. An entity shall be declared as owned by Youth if
the majority shareholder/all shareholders are between the age of 18 to 35 years of age when the company
is being registered.
Differently Abled: Companies whose shareholding structure is owned by differently abled persons.
Individuals: These are entities being registered with individual names e.g., doctors using their personal names.
For companies in Kenya that are in the special Interest groups e.g., WIB, Youth or Differently Abled they
should provide the AGPO certificate. This is the section that the supplier should fill in the AGPO certificate
details.
Certifying Agency: Input the type of Document e.g., AGPO certificate.
Certificate Number: Enter the certificate number of the document e.g., AGPO certificate Number.
Certificate Start and End Date: Enter the start and end date as per the certificate provided. This is to monitor the expiry date of the document.
Attach the relevant documents in the Drag and Drop Section.
STEP 5 - BANK DETAILS:
Kindly input the bank details of the company that shall be used for payment purposes. This is not a
mandatory requirement when registering the company on the supplier portal. Please leave the page blank
in case you experience any challenge while selecting the correct bank names and details.
Click Save and Continue.
STEP 6-PRODUCTS AND SERVICES:
Proceed to Products and Services in the supplier registration portal. This is the section where the supplier
should select the actual product/service they intend to supply to Safaricom PLC. Drill down to select the
actual products and services using the drop-down arrow.
After selecting the Products and Services, click on Submit
Once you click on Submit, you will get to the below page with a registration request number.
This is a confirmation notification that the registration has been submitted successfully for review.
Once the registration has been submitted, the prequalification analyst will Approve or Reject the request
depending on the attached documents. The mandatory registration documents should be attached when
the supplier is registering:
- Certificate of Incorporation/Registration Certificate.
- Tax compliance certificate/Tax certificate.
- A detailed company profile.
- Shareholding structure e.g. CR12, share certificate etc. indicating the names of directors and shareholders up to the individual level.
- The BOF1/BOF2 form for Kenyan companies or a filled in Ultimate Beneficial Owners declaration form for foreign suppliers.
After the registration request is approved by the Prequalification Analyst, the supplier shall receive an email
(as per the below screen shot) to confirm the registration having been successfully submitted and pending
for review. The message will have the supplier number, request date, supplier name and the contact
person who did the registration in the system.
In addition, you will receive an email with a link to reset the password. Click on the link and input your preferred password.
After selecting the password click on Submit. Immediately you will get the below Oracle page.
Use the full email address you had created in the contact’s tab as the User ID and the created password as log in credentials.
Use the Forgot Password tab to reset the password or username in case you forget either of them.
After logging in/sign in to the Oracle Applications Cloud page, you will proceed to the below page.
On the Qualifications Tab, Click on Manage Questionnaires. Alternatively, you can click on the middle
circle and click on the blue part denoted Questionnaires. The green part is for the available Negotiations/
EOI requests which you can respond to as defined by the Products and Services (Step) you selected during
the registration process. C2 - Safaricom Internal
The page will open as below:
The Title of the questionnaire will be displayed. Click on Respond
The questionnaire shall open with various questions depending on the Business Classification Selected
during the registration process e.g. Consultancy, Sponsorship & Government, Youth etc. Answer all
questions and attach the documents where necessary.
After completing the questionnaire, click on the Submit button.
You shall get the below confirmation message after submitting the questionnaire:
The Prequalification Analyst shall review all the attached documents and determine whether the supplier will be approved as a Safaricom supplier or get rejected. In both instances, the supplier shall receive a confirmation message to notify them whether they have been approved or rejected.